Technology scale
Growth is outpacing the system
Leader habits, coaching practices, and operating rhythms need to catch up before complexity turns into drag.
01 · Origin
How a small-town Wyoming kid with a trunk full of guitar gear found the work of building leaders across global teams.
Crossings were built in early: born in Virginia, raised in a Wyoming town of 800 near Yellowstone. My mom taught school for 40 years; my dad immigrated from India. Listening across worlds felt normal before it ever became work.
In 1999, at twenty, I left North Carolina with a trunk full of guitar gear and the kind of plan self-taught musicians make when the dream is louder than the details. California had other ideas. Within months, I was playing gigs and working a Sacramento claims desk — learning that teaching myself guitar and playing in a band was good training for hearing people clearly, finding the groove, and knowing when to lead or make room.
Listening kept opening doors: claims, product training at EarthLink, enterprise sales at AT&T, and in October 2005, Apple as a B2B Account Manager. Twenty years and counting.
After six years on enterprise accounts, I made the pivot I'd been preparing for: a new coaching role and a chance to prove the return on coaching. By 2014, it had become my lane: leadership development, executive coaching, culture change, and turning leader growth into repeatable practice. In 2018, I led the design of a program that has since reached 9,000+ Apple leaders.
The rest is what makes the work make sense. Twenty years married. Three kids — one on the autism spectrum, all better teachers than any program I've built. A worship-team seat at church. Nonprofits I believe in. And two decades after that trunk of guitar gear, an EP I finally wrote, played, and produced — fittingly titled Beginnings.
